Whole Doors Warranty

  • Whole Doors provides an industry leading 5-year limited warranty on custom and standard All Aluminum products . We sell the highest quality Aluminum products, and we stand behind them. Whole Doors warrants the structure, bearings, hinges, rollers, wheels, and latches to be free from defect in material and workmanship for a period of 10 years from the date of purchase. Glass is warranted for 5 years against any material obstruction of view caused by a defect in material and workmanship under normal circumstances. The door or window finish is warranted for 2 years. This warranty will be void if the door or window has not been stored, installed, and maintained correctly. The following are not considered defects in material and workmanship and are not covered under this warranty:
  • Electronic component coves for 90 days. Switches, Motors, and smart Glass.
  • • Damages caused beyond the control of Whole Doors including but not limited to misuse, mishandling, and acts of nature.
    • Scratches and scuff marks made to the finish through shipment or installation. Touch up kits are available upon request.
    • Minor color/finish differences. Each product is handmade and one of a kind. Slight variations to color/finish are expected.
    • Moderate condensation on the inside of the doors during extreme temperatures.
    • Labor and delivery cost for warranty replacements.
    • Damage caused by installation without adequate over-hang (minimum 6ft).
  • Professional installer require.

Claim Procedures and Remedies

All warranty claims must be emailed to info@wholedoors.com within the warranty period.Upon validation by Whole Doors of a warranty claim, at our discretion we will:
• Provide a replacement to the customer at no cost.
• Refund the purchase price for the product.
• Provide a replacement door or window at a discounted price.
• In the event of a factory applied finish is defective, Whole Doors will either refinish the door or refund up to $250 to the owner.

Maintaining/ Cleaning Door and windows

To clean your Aluminum doors or windows, we suggest using mild soap and water with a soft cloth. Using harsh
chemicals or abrasive cleaning materials will breakdown the finish and potentially damage the door or window. The
doors or windows hinges and wheels should be greased once a year to ensure smooth operation.